Your ID and/or Password are not accepted
What shall I do?
Double check you are using the correct login details - provided in the email and re-enter (see ‘view logins’ page)
Note that both the ID and Password are case sensitive - check that caps lock is not on and that you are typing correctly.
Confirm that you are on the correct URL - double check your email and reference this to the URL shown in your browser.
You see a "New Version of Practique Available" message
New Application Version Available - Message
What shall I do?
Please click 'OK' to accept the upgrade, this is applied instantly.
I see a "Network Error" message
No Connection - Error Message
What shall I do?
Refresh your browser
Check your wifi connection and reboot the router
Use a ethernet cable for a direct connection to your router
If the above steps have failed use the support number provided.
You have exceeded your download count
Exam Download Count Exceeded - Error Message
What shall I do?
Contact support to inform them you are seeing this message
Practique cannot connect to your Microphone and/or Camera
Audio/Visual Connection Error Message
What can I do?
Click ‘disconnect’ and refresh your web browser, then click ‘connect’
If refreshing does not resolve it, click ‘disconnect’ again and log out of Practique, then log back in and click ‘connect’
If refreshing and logging out and back in do not resolve it, click ‘disconnect’ again and log out of Practique, clear all of your browsing data (cache), then log back in and click ‘connect’
If you see the download count exceeded message contact support.
Note - audio/visual issues are most commonly due to low local WIFI bandwidth and speed or browser memory. This can be improved by clearing browser data and checking WIFI speed at http://fast.com